Reduce Complaints
Are your people stressed out by complaints? Are complaint numbers rising? Is it costing you more to deal with complaints? Is your reputation suffering? Is your regulator concerned about your performance on complaints handling? Do your staff need help?
We provide complaints handling training. Just complaints handling training. We’re about people, not software. We help people with how to deal with complaints. We specialise in minimising complaints and getting complaints sorted out, not simply counting them.
We focus on helping staff and managers deal more effectively with difficult and complaining customers. We give them the skills and the techniques to handle those tricky conversations and complaints over the phone, in writing or face-to-face.
This means that you’ll have fewer complaints, less escalation to more senior managers, more motivated staff, a better reputation and lower transaction costs. You are more likely to have customers who become advocates for your product or service and that means free marketing!
As one of the UK leaders in complaints handling training we’re giving you a FREE report showing you five key steps to ensure complaints handling success. It includes:
Get your report - ask for it at the top of this page
- How complaints are created in the first place…
- How initial handling can help or hinder…
- Ways to get your staff up to speed on complaints handling …
- How to avoid making things worse when responding to complaints…
- How to learn lessons from complaints…
